About Us
Together, We Build Stronger Financial Futures through Empathy and Effective Debt Recovery.
TriVerity is a comprehensive first- and third-party collection agency dedicated to managing early-stage delinquency, non-performing loans, and charged-off loans. Since 1990, we have established ourselves as industry leaders in collections for all loan types, partnering with financial institutions nationwide.
We have the skills, track record and experience to minimize your delinquency losses and keep you informed with real-time file updates combined with a customer service commitment that is second to none in the industry.
Explore how TriVerity can minimize losses from unpaid loans with its delinquency management suite of services, payment portal and client support.
Serving financial institutions since 1990
Worked with over 2,800 financial institutions nationwide
Repossessed over 23,300 pieces of collateral
Collected over $345 million for our clients
TVT is made up of over 150 employees
Power of Partnership
Working with the people at TriVerity has been really the best part of the experience. I can’t tell you how many times I’ve reached out to somebody for a simple question, a complicated question, whatever it might be, they immediately will get back to you. Usually on phone to make sure I understand what I’m asking, what they are telling me. After hours I’ve had people pick up the phone constantly and get back with me. So, just a fantastic group of people to work with.
Rick Jones, Vice President, Neighbors Federal Credit Union
Hear more from our clients
History Timeline
TriVerity has over 30 years of providing collection services for financial institutions. See how we got here and our key milestones along the way.
| 2024 | In tandem with our parent company's evolution, PSCU transitions to Velera, marking a pivotal moment in our journey. Embracing "Momentum for Your Mission," Velera continues to drive credit union growth with innovative fintech solutions and unparalleled service. | |
|---|---|---|
| 2023 | The Loan Service Center (TLSC), a PSCU company, announced its strategic partnership with Millennium Capital and Recovery Corporation® (Millennium), a leader in the asset repossession management industry. Through TLSC’s extended services, credit unions will gain further access and scalability to nationwide first-party delinquency management services for collateral recovery and remarketing through Millennium. | |
| 2022 | TriVerity, a PSCU company, announced it has launched its Indirect Credit Bureau Dispute Processing Solution via The Loan Service Center (TLSC). | |
| 2021 | In response to regulatory changes, CU Recovery becomes TriVerity and expands its market to align with changes to its customer base and industry growth. DCM Services, LLC (“DCMS”), the industry leader in data and contact management solutions for the estate and specialty receivables market, has partnered with CU Recovery, a PSCU company, the industry’s leading expert for third-party credit union collections of all loan types. PSCU, the nation’s premier payments credit union service organization, and Allied Solutions (“Allied”), one of the largest providers of insurance, lending and marketing products to financial institutions in the U.S., today announced they have partnered to provide financial institutions with single-source delinquency management services and support, including first- and third-party collections solutions. | |
| 2018 | CU Recovery and The Loan Service Center became wholly owned subsidiaries of PSCU. | |
| 2010 | The CU Recovery Collection Academy in Minneapolis was launched to provide credit unions with continuing education on topics to help effectively operate their collection department. | |
| 2003 | The company pioneered online access to collector notes and an online file submission process, streamlining the client experience. | |
| 1997 | Responding to the needs of credit unions, The Loan Service Center was formed to provide first-party delinquency management staff on a temporary, part-time or permanent basis. | |
| mid-1990’s | The company begins collecting outside of Minnesota and introduces education for credit unions on organizing collection tasks and implementing successful collection processes. | |
| 1990 | CU Recovery is established in Wyoming, MN to help Minnesota credit unions maximize recoveries from charged off loans. |
Leadership
Our leader's enthusiasm and passion provide the exceptional experience you expect from a business partner.
Wendy Elieff
Laura Gerdes
Connie Shoemaker
John Brelje
Colleen Keep
Ronda Ormson
Audrey Brooks
Community
Knowing community has contributed to our success, our culture revolves around our service commitment to employees, financial institutions and their consumers, industry vendors and the community we live and work in.
Financial Institution Community
Employee Enrichment
Charitable Gifting
Compliance
At TriVerity, extra care is taken to protect our reputation and the reputation of our clients. We continually monitor and audit our collection practices to ensure compliance with all industry State and Federal regulations and laws, including CFPB (UDAAP), FDCPA, TPCA, GLBA and PCI DSS. We work diligently to maintain the highest levels of performance and compliance on every account we work for our clients.