About Us

Together, We Build Stronger Financial Futures through Empathy and Effective Debt Recovery

TriVerity is a comprehensive first- and third-party collection agency dedicated to managing early-stage delinquency, non-performing loans, and charged-off loans. Since 1990, we have established ourselves as industry leaders in collections for all loan types, partnering with financial institutions nationwide.

We have the skills, track record and experience to minimize your delinquency losses and keep you informed with real-time file updates combined with a customer service commitment that is second to none in the industry.

Explore how TriVerity can minimize losses from unpaid loans with its delinquency management suite of services, payment portal and client support.

Serving financial institutions since 1990

Worked with over 2,800 financial institutions nationwide

Repossessed over 23,300 pieces of collateral

Collected over $345 million for our clients

TVT is made up of over 150 employees

Power of Partnership

Testimonial

Working with the people at TriVerity has been really the best part of the experience. I can’t tell you how many times I’ve reached out to somebody for a simple question, a complicated question, whatever it might be, they immediately will get back to you. Usually on phone to make sure I understand what I’m asking, what they are telling me. After hours I’ve had people pick up the phone constantly and get back with me. So, just a fantastic group of people to work with.

Rick Jones, Vice President, Neighbors Federal Credit Union

Hear more from our clients

History Timeline

TriVerity has over 30 years of providing collection services for financial institutions. See how we got here and our key milestones along the way.

2024

In tandem with our parent company's evolution, PSCU transitions to Velera, marking a pivotal moment in our journey. Embracing "Momentum for Your Mission," Velera continues to drive credit union growth with innovative fintech solutions and unparalleled service.

2023

The Loan Service Center (TLSC), a PSCU company, announced its strategic partnership with Millennium Capital and Recovery Corporation® (Millennium), a leader in the asset repossession management industry. Through TLSC’s extended services, credit unions will gain further access and scalability to nationwide first-party delinquency management services for collateral recovery and remarketing through Millennium.

2021

In response to regulatory changes, CU Recovery becomes TriVerity and expands its market to align with changes to its customer base and industry growth. DCM Services, LLC (“DCMS”), the industry leader in data and contact management solutions for the estate and specialty receivables market, has partnered with CU Recovery, a PSCU company, the industry’s leading expert for third-party credit union collections of all loan types.

2018

CU Recovery and The Loan Service Center became wholly owned subsidiaries of PSCU.

2010

The CU Recovery Collection Academy in Minneapolis was launched.

2003

The company pioneered online access to collector notes and an online file submission process, streamlining the client experience.

1997

Responding to the needs of credit unions, The Loan Service Center was formed to provide first-party delinquency management staff on a temporary, part-time or permanent basis.

1990

CU Recovery is established in Wyoming, MN, to help Minnesota credit unions maximize recoveries. By the mid-1990s, the company begins collecting outside of Minnesota.

Leadership

Our leaders' enthusiasm and passion provide the exceptional experience you expect from a business partner.

David Knowles

President of TriVerity

Ashley Town

VP, Collections Strategy & Transformation

Connie Shoemaker

VP, Delinquency Management

Colleen Keep

VP, TriVerity Collections Operations

Our Commitment to Community

At TriVerity, we believe in the power of community. Our success is built on strong relationships with financial institutions, employees, industry vendors, and the communities where we live and work.

Financial Institution Community

Employee Enrichment

Charitable Gifting

Compliance

At TriVerity, we prioritize compliance by continuously monitoring and auditing our collection practices to ensure they align with industry regulations and laws, such as: