Ballroom Foyer – South Depot Prefunction

Ballroom Foyer – South Depot Prefunction

Ballroom Foyer – South Depot Prefunction

Ballroom Foyer – South Depot Prefunction

Ballroom

Ballroom

Presented by: Lee Silber
Competition is healthy when it inspires us to look for new and better ways to do things. It also sparks new ideas and shortcuts the evolution to innovation and improvement when we can borrow from the best. That’s what this opening keynote is about, how credit unions across the country are winning over their members, gaining new ones, and garnering good publicity in their community—and how we can follow their lead. In this faced-paced and hands-on session we’ll think, laugh, learn, (and possibly shed a tear) as we cover ideas we can use, inspiring stories that remind us what we do matters, and learn valuable skills that help us grow.

Ballroom

Presented by: Shannon Betz
Explore the interconnected challenges of repossessions and bankruptcies. This session will uncover common scenarios where one leads to the other, highlight red flags to watch for, and provide practical strategies to navigate these complex situations effectively.

Ballroom Foyer – South Depot Prefunction

Ballroom

Delinquency management plays a pivotal role in the financial stability and success of lending institutions. Join us for a highly sought-after session where industry experts and attendees gather to explore the intricacies of managing delinquencies in today's dynamic landscape. Through an engaging panel discussion, participants will gain invaluable insights, proven strategies, and best practices to effectively navigate the challenges associated with delinquency management. Join us for this highly anticipated session to gain insights, network with industry peers and elevate your delinquency management skills to new heights.

Ballroom

Presented by: Dawn Radecki & Christina Clark
Many credit unions have traditionally closed decedent accounts, assuming the recovery process wasn’t worth the effort. The complexities of regulatory compliance, specialized training, and navigating probate courts can feel overwhelming. However, with the right strategy and resources, these recoveries are not only feasible, but can also generate significant additional revenue for your credit union.

In this session, we will dive into the essential role of probate, highlight common pitfalls, and address the pressures faced by credit unions in this area. You’ll gain valuable insights into best practices for developing a streamlined recovery strategy, debunking common probate myths, mitigating risks, and optimizing decedent account recoveries. Don’t leave money on the table—empower your team with an efficient, compliant process to recover as much as possible.

Ballroom

Attendees will have the opportunity to interact with subject matter experts personally. They will be encouraged to visit each booth, where they can ask questions, share their experiences, and engage in meaningful conversations to gain a deeper understanding of the services offered. This interactive format allows for more intimate discussions, personalized guidance, and in-depth conversations on specific topics. Prepare for an engaging and interactive experience filled with excitement and the opportunity to win fantastic prizes.

Ballroom

Sassy Lassy Event

Ballroom Foyer - South Depot Prefunction

Ballroom

Ballroom

Presented by: TBD
Description

Ballroom

Presented by: Don Arkell
In "Lending in the New Economy," Don Arkell explores the shifting dynamics of lending in an era dominated by technology and the preferences of younger generations. With 50% of the US population under the age of 40, understanding their inclination towards self-service platforms is crucial for credit unions and lending institutions to thrive. Arkell delves into the implications of this trend, offering insights on how financial organizations can adapt their lending practices to meet the evolving needs and preferences of this demographic. From leveraging digital tools to streamline processes to enhancing user experience through intuitive interfaces, this talk equips lending professionals with strategies to remain relevant and competitive in the ever-changing landscape of the financial industry.

Ballroom

Presented by: TBD
Description

Ballroom Foyer - South Depot Prefunction

Ballroom

Delinquency management plays a pivotal role in the financial stability and success of lending institutions. Join us for a highly sought-after session where industry experts and attendees gather to explore the intricacies of managing delinquencies in today's dynamic landscape. Through an engaging panel discussion, participants will gain invaluable insights, proven strategies, and best practices to effectively navigate the challenges associated with delinquency management. Join us for this highly anticipated session to gain insights, network with industry peers and elevate your delinquency management skills to new heights.

Ballroom

Presented by: TBD
Description

Ballroom

Presented by: Sarah Ciavarri
In today's fast-paced and often high-stress work environment, staying grounded amidst chaos is a skill every professional must master. In Master Your Collections Calm: How to Keep Your Head When Everyone Around You is Losing Theirs, we’ll dive into the science and strategies of maintaining composure when faced with challenges, whether they're unexpected crises, difficult interactions or juggling multiple responsibilities. This keynote covers practical techniques for stress management, emotional regulation and clear communication to foster resilience and clarity, allowing you to stay collected when others are spinning out. By mastering your collection's calm, you become a stabilizing force for others, even under pressure.

Ballroom (2025 Academy FREE tuition drawing - must be present to win)