First-Party
Delinquency Management
First-Party
Delinquency Management
Offered by Velera, our first-party delinquency management solution delivers a customizable, customer-friendly approach to handling all loan types before charge-off. Supported by a team of skilled agents, the program includes performance reporting and leverages dialer technology alongside coordinated repossession and bankruptcy support. This customer-friendly approach streamlines your collection operations, helping to reduce delinquencies and enhance efficiency.
Customizing a solution to meet your needs is our goal. Utilizing the latest technology to contact and service your borrowers the way they want to communicate will produce the best results for your portfolio. Flexible service delivery solutions that include omnichannel digital automation and self-service payment options have proved to have increased contact rates and higher payment rates that are cost-effective for your financial institution.
A multi-channel strategy using outbound calls, texts, emails, and IVR to reach borrowers early — for accounts under 60 days past due.
Intensified outreach for accounts over 60 days past due, with increased touchpoints and expert collectors handling complex delinquencies.
Cost-effective, compliant digital solution for accounts at any stage, using branded texts and emails, with optional inbound IVR support.
Contact us to find out how our compliant and customizable services can help your institution reduce delinquencies while optimizing collections.
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