First-Party
Delinquency Management
First-Party
Delinquency Management
Our first-party delinquency management solution, offered by Velera, provides a comprehensive approach to managing delinquency across all loan types before charge-off, fully customizable to your specific needs. Backed by a team of experienced agents and regular performance updates, the solution becomes even more effective with the integration of dialer technology, field services, indirect credit dispute processing, and coordinated repossession and bankruptcy management. This customer-friendly approach streamlines your collection operations, helping to reduce delinquencies and enhance efficiency.
Seamless Collection Strategies with Outbound Connect, Advanced Solutions and Digital Innovation
Customizing a solution to meet your needs is our goal. Utilizing the latest technology to contact and service your borrowers the way they want to communicate will produce the best results for your portfolio. Flexible service delivery solutions that include omnichannel digital automation and self-service payment options have proved to have increased contact rates and higher payment rates that are cost-effective for your financial institution.
A multi-channel approach to accounts under 60 days past due using automated outbound calls, texts, emails and interactive voice response (IVR).
Intensified outreach strategy for more complex delinquencies, accounts over 60 days past due, featuring frequent touchpoints and experienced collectors.
Cost-effective, compliant digital solutions for accounts at any stage that leverage branded texts and emails, with optional inbound IVR support.
COMING SOON
Contact us to find out how our compliant and customizable services can help your institution reduce delinquencies while optimizing collections.